Reference

Terms and Conditions That Govern Your macan16 Account

These terms set out what you agree to when you open and use your macan16 account — from deposits via DANA, OVO, and GoPay through to how we handle disputes and account access.

Account eligibility appliesLocal law governs accessDANA, OVO, GoPay coveredApplies to all devicesSubject to change with notice
macan16 Terms and Conditions That Govern Your macan16 Account
TERMS CONTACT

How to Reach Us About These Terms

If something in these terms is unclear, or you need to raise a concern about your account rights, our team can walk you through it. Bring your account ID and the specific clause or transaction you're asking about — it speeds things up considerably.

Live Chat Open the chat icon in the lobby or on your account page. Our team responds directly to questions about account terms, access rights, and wallet transactions.
Email Support Write to us with your account ID and the terms point you're querying. We'll respond with a clear written answer you can keep for your records.
Account Help Centre Your account dashboard includes a help section where common terms questions are answered with step-by-step context, including wallet and access queries.
ACCOUNT PROTECTION

How We Protect Your Account Under These Terms

Your account security and data are handled according to these terms and applicable privacy obligations. We use SSL encryption across all sessions — on mobile browsers and desktop — and your e-wallet details are never stored on our servers after a transaction completes. You can request a review of the data we hold, ask for corrections, or request account closure by contacting support with your verified account credentials.

Data We Hold We retain the account details and transaction records needed to operate your account and meet our obligations. You can request a summary of what we hold at any time.
Cookie Use We use session and preference cookies to keep your login active and remember your display settings. You can adjust cookie permissions in your browser without losing account access.
Account Security Login is protected by your password and an OTP sent to your registered number. If you suspect unauthorised access, contact support immediately to freeze the account.
Changes and Requests To update personal details, correct a record, or close your account under these terms, contact support via live chat or email with your account ID ready.

Common Questions About These Terms

These are the questions we get most often about how these terms work in practice — covering your rights, your wallet, and what happens if something needs to change.

Yes. These terms cover all transactions on your account regardless of which e-wallet you use — DANA, OVO, or GoPay. The same rules apply to deposits, withdrawals, and disputes across all three.

We'll contact you through the method you registered with — usually a notification to your account or the number on file — before any material update takes effect. Continuing to use your account after that notice means you've accepted the updated terms.

Yes. Reach out to our support team via live chat or email with your account ID. We'll provide a summary of the information we hold in line with applicable data obligations.

Access depends on local law in your region. If your location becomes ineligible, we'll notify you and explain next steps for your account balance and any pending transactions.

Contact support within a reasonable period of the transaction date, with your account ID and the relevant DANA, OVO, or GoPay transaction reference. We'll review and respond in writing.

Yes. Request account closure through live chat or email. We'll verify your identity via the OTP process on your registered number, then process any remaining balance to your connected wallet.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.