Reference

How macan16 Handles Your Rights and Our Rules

These legal terms set out what you can expect from us and what we expect from you when you access our platform via DANA, OVO, GoPay, or any supported account wallet.

Account TermsData & PrivacyEligible Regions OnlyDANA / OVO / GoPay CoveredContact Rights
macan16 How macan16 Handles Your Rights and Our Rules
CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a question about your account data, a term you disagree with, or a request to update the information we hold, our support team handles policy contact directly. Open a chat, send an email, or message us — we'll route your request to the right place without delay.

Live Chat Start a chat from the account menu. Policy and data requests are handled the same way as wallet and access queries — no separate channel needed.
Email Support Send your legal or data query to our support address. Include your registered account ID so we can locate your record and respond accurately.
Account Help Desk For account-linked policy questions — including wallet verification disputes involving DANA, OVO, or GoPay — open a ticket through the help desk inside your account.
DATA AND SECURITY

How We Protect Your Account and Information

Your account data, wallet details, and session activity are handled under a clear retention and access framework. We collect only what is needed to run your account, process payments, and meet any applicable legal obligation. Here is how each area works in practice.

Data Handling We store your account details, transaction records, and contact information for as long as your account is active or as required by Indonesian law — not longer.
Cookies and Session Data We use session cookies to keep you logged in across mobile and desktop. No advertising trackers are placed without your awareness, and cookie settings are accessible from your account.
Account Security Login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.
Your Right to Request Changes You can ask us to review, correct, or delete the data we hold. Submit the request through live chat or email with your account ID, and we will respond within a reasonable timeframe.

Common Legal and Policy Questions Answered

These are the questions we get asked most often about our terms, your account rights, and how we handle data. If yours is not here, reach our support team through live chat or email.

Access depends on your region and applicable local law. You are responsible for confirming that use is lawful where you are located before opening an account.

Contact support via live chat or email, include your account ID, and ask for a data summary. We will process the request and respond within a reasonable period under applicable law.

Yes. Submit a deletion request through the help desk or email support with your registered account details. We retain only what is required by law after deletion is confirmed.

Payment reference data is retained for the legally required period for transaction records, then removed. We do not retain live wallet credentials after your account is closed.

We post an update notice with the effective date when terms change. Continuing to use the platform after that date means you have accepted the updated terms as they stand.

Raise it with our support team first — live chat or email, with your account ID. If you are in Makassar or anywhere else in Indonesia, the same contact path applies with no regional difference.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.