Reference

How macan16 Handles Your Personal Information

This Privacy Policy covers what data we collect when you use macan16, how we use it, and the choices available to you. Access to our services depends on local law and is available only where permitted in eligible regions, including for accounts connected through…

Account data protectionDANA, OVO, GoPay wallet privacyCookie and device dataYour right to request changesData retention explained
macan16 How macan16 Handles Your Personal Information
HOW WE PROTECT YOUR DATA

Security, Cookies, Retention and Your Rights

We apply SSL encryption across all account pages and payment flows, so the data moving between your phone and our servers — including every DANA, OVO, and GoPay transaction reference — is protected in transit. Cookies on macan16 serve session management and basic analytics; you can adjust cookie preferences through your browser settings at any time. We keep your account data for as long as your account is active and for a reasonable period afterward to meet any applicable legal obligations. Once that period passes and no dispute is open, we remove or anonymise your personal records.

SSL Encryption

Every page that handles your account or payment details is covered by SSL. Your DANA, OVO, and GoPay references are never sent over an unencrypted connection from our end.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the mobile lobby is used. You can clear or block cookies in your browser without losing your account access.

Data Retention

Account information is kept while your account is active and for a limited period after closure to satisfy legal requirements. After that, records are deleted or anonymised on a rolling schedule.

Access and Correction

You can ask to see the personal data we hold on you, request a correction if something is wrong, or ask us to erase data where no legal obligation requires us to keep it.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data we hold on your account, request a correction, or ask us to delete information where permitted, our support team handles these requests directly. Use any of the channels below and include your registered account email or e-wallet number so we can locate your record quickly.

Live Chat Start a live chat from the macan16 site. Have your registered DANA, OVO, or GoPay number ready — our team will locate your account and handle your privacy request from there.
Email Support Send your data access or deletion request by email. Include your account username and the specific information you want reviewed or updated so we can process it without delay.
In-Account Help Log into your macan16 account, head to the Help section, and submit a privacy ticket directly. Requests submitted this way are tied to your account automatically.

Common Questions About Your Data on macan16

These are the questions we hear most often from account holders about how their data is managed. If yours is not covered here, reach out through live chat or the in-account help form.

We collect your name, contact details, and the e-wallet identifier you register with — your DANA, OVO, or GoPay number. We also log the device and browser used at registration for security purposes.

We share data only with payment processors and fraud-screening services when needed to complete your transaction or protect your account. We do not sell your personal information to third parties for marketing.

Submit a data access request via live chat or the in-account Help section. Include your registered username or e-wallet number and we will pull together what we hold on your account.

Yes. Where we are not required by law to retain a record, we will delete or anonymise your data on request. Contact support with your account details and we will confirm what can be removed.

We keep your data for as long as your account is active and for a limited period after it closes to meet legal obligations. Once that window passes and no dispute is open, records are deleted or anonymised.

We use session cookies to maintain your login and analytics cookies to improve the mobile experience. You can clear or block these in your browser settings without losing access to your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.