Reference

How macan16 Handles Your Privacy in Indonesia

Your account information — from your DANA or OVO wallet details to your login history — is handled with clear boundaries.

Account Data ControlWallet PrivacySecure LoginData Access RightsIndonesia Coverage
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macan16 How macan16 Handles Your Privacy in Indonesia

How We Keep Your Account Data Secure

Security is not a checkbox. These are the concrete practices we run on every account to make sure your data and wallet connections stay protected while you access our lobby from Semarang or anywhere else in Indonesia.

SSL Encryption in Transit

Every connection between your device and our platform uses SSL encryption. That covers your login, your DANA or OVO transaction calls, and your account page — all in transit.

KYC Document Handling

Identity documents submitted during the KYC process are stored in encrypted form and accessed only by authorised verification staff. They are not linked to your gameplay record.

Session Token Expiry

Login sessions expire after a defined idle period. If you leave the lobby open on your phone and step away, the session closes. You re-authenticate with your PIN or OTP to return.

No Third-Party Data Sales

We do not pass your account data, wallet identifiers, or activity history to advertising networks or external data brokers. Your information stays within the platform's operational scope.

Get Help With Your Privacy Account Questions

Questions about your data or account settings come up. Here is how to reach us and what each channel covers for privacy-related concerns in Indonesia.

Team online

Live Chat Support

Reach our Indonesia support team directly through the live chat window in your account. Privacy and data queries are handled there — no need to send documents through email first.

Account Settings Panel

Your data preferences, linked wallets like DANA and GoPay, and session history are all accessible from the account settings page. You can review and update them without contacting support.

Verified Email Channel

For formal data requests — such as asking what information we hold on your account — submit through the verified email channel linked to your registered address. We respond to confirmed account holders.

macan16 What Our Privacy Practices Actually Cover

What Our Privacy Practices Actually Cover

When you open an account and connect a payment method like GoPay or OVO, we collect only what we need to run your session and process your transactions. That means your wallet identifier, device session data, and account activity — nothing beyond that scope. We do not sell your data to third parties. If you reach our support team through live chat,

the conversation log is retained only for service continuity. Account verification follows a standard KYC flow: you submit identity documents once, and that data is stored in an encrypted format. Availability of these services depends on local law and eligible regions in Indonesia.

Privacy Terms You Should Know

A plain-language reference for the data and account terms that come up when you read our privacy documentation.

What is KYC?

KYC stands for Know Your Customer. It is the identity verification step where you submit documents so we can confirm your account belongs to you. It runs once at account level.

What does data retention mean?

Data retention refers to how long we keep records of your account activity, login history, and transaction logs. Retention periods follow applicable legal requirements in eligible regions.

What is an account session token?

A session token is a temporary credential your device holds after login. It expires automatically after idle time, requiring you to re-authenticate via OTP before returning to the lobby.

What is PII?

PII means Personally Identifiable Information — details like your name, registered phone number, and wallet ID that can identify you directly. We handle PII under the practices described in our privacy framework.

What does encryption at rest mean?

Encryption at rest means your stored documents and account data are encoded on our servers, not held in plain text. Access requires decryption keys held by authorised systems only.

What is a data access request?

A data access request is a formal query asking what personal information we hold on your account. Submit it through your verified email channel; we respond to confirmed account holders only.

Your Privacy Questions on macan16

Straight answers to what Indonesia account holders actually ask about how their data is managed on this platform.

We collect your registration details, your linked wallet identifier — DANA, OVO, or GoPay — your device session data, and your account activity. We collect what is needed to run your account, nothing further.

Yes. Submit a data access request through the verified email channel linked to your registered address. We process requests from confirmed account holders and respond with the relevant account data summary.

Your e-wallet identifier is used solely to process your deposits and withdrawals. It is not stored alongside your gameplay record or shared with external parties outside the transaction processing flow.

Account closure triggers a data review under our retention policy. Certain records may be retained for the period required by applicable local law; others are removed from active systems after the closure is confirmed.

Your login session on mobile uses the same SSL-encrypted connection as desktop. Sessions expire after idle time, and re-entry requires your registered OTP. Device continuity does not bypass this authentication step.

We do not sell or pass your account data to advertising networks or data brokers. Data is shared only with payment processors — such as DANA and OVO infrastructure — strictly to complete your transactions.
Reference

Privacy Guide Indonesia

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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